Refund Policy

Effective date: October 4, 2026

We want you to be happy with your purchase. This policy explains how returns, refunds and cancellations work for orders placed with Checkout Global LLC.

1. Return Window

You may request a return within 30 days of the delivery date. After 30 days we are unable to offer a refund or exchange, except where required by law.

2. Eligible Items

To be eligible, an item must be unused, in its original condition and packaging, and accompanied by proof of purchase (such as your order number or receipt).

3. Non-Returnable Items

• Gift cards and downloadable or digital products.
• Personalised or custom-made items.
• Perishable goods and items for health or hygiene reasons that have been opened or used.
• Items marked "final sale" at the time of purchase.

4. How to Request a Return

1. Email [email protected] within 30 days of delivery with your order number and the reason for the return.
2. We will reply with return instructions and the return address. Please do not send items back before you receive them.
3. Ship the item back with a trackable service and keep your tracking number.

5. Refunds

Once we receive and inspect your return, we will email you to confirm the outcome. If approved, your refund will be issued to your original payment method within 5 to 10 business days. Your bank or card provider may take additional time to post it. Original shipping charges are non-refundable unless the return is due to our error.

6. Return Shipping Costs

You are responsible for return shipping costs unless the item arrived damaged, defective or incorrect. Return shipping costs are not refunded. International customers are also responsible for any customs duties or fees on the return.

7. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or not as ordered, contact us within 7 days of delivery with your order number and clear photos. We will arrange a replacement or a full refund, including return shipping where applicable.

8. Late or Lost Orders

If your order has not arrived within the estimated delivery time, first check the tracking information and with your local postal service, then contact us. If the package is confirmed lost, we will offer a replacement or refund.

9. Order Cancellations

You may cancel an order before it ships by emailing us as soon as possible. If the order has already shipped, you will need to follow the return process above.

10. App and Web Development Services

Refunds for development services depend on the written proposal or agreement for that project. Unless that agreement says otherwise, deposits and payments for work already completed are non-refundable, and fees for work not yet started may be refunded on written cancellation.

11. Your Legal Rights

Nothing in this policy limits any rights you have under the consumer protection laws that apply where you live.

12. Contact Us

Checkout Global LLC, Wyoming, USA
Email: [email protected]